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uvdesk / api-bundle

API Integration for UVdesk Community Helpdesk System.
MIT License
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If we reply with forward type this reply should not be shown on the customer side #34

Closed komal-sh-27 closed 1 year ago

komal-sh-27 commented 2 years ago

Description
If we reply with forward type this reply should not be shown on the customer side

How to reproduce
Step 1: Reply from the postman side with forward type with agent id

Step 2: Now check on the admin panel here forward the reply added that is correct:

image

Step 3: Now check on the customer panel and here also show the agent forward reply:

image

Note: If the forward reply from admin id so reply not shown on the customer side but using agent id so reply shown on the customer panel

Possible Solution

If forward from postman side so agent forward reply should not be shown on the customer panel

komal-sh-27 commented 1 year ago

This issue has been resolved now in v-1.1.3 uvdesk. So we are closing this issue.

On Admin panel:

image

On Customer panel:

https://prnt.sc/hzd3958QyRKD