search

uvdesk / api-bundle

API Integration for UVdesk Community Helpdesk System.
MIT License
17 stars 15 forks source link

When replying with a note and forward option added to the customer account so should not be added as a note and forward in the tickets #39

Open komal-sh-27 opened 2 years ago

komal-sh-27 commented 2 years ago

Description
When replying with a note and forward option added to the customer account so should not be added as a note and forward in the ticket thread

How to reproduce
Step 1: Reply from the postman side with the note and forward option choose Step 2: Here added actAsType and actAsEmail is customer account Step 3: Go to the admin panel and here note and forward added from the customer account:

Note added from the customer account:

image

Forward added from the customer account:

image

Possible Solution

If we use reply add from the postman side with the customer account so should not be added a note and forwarded with the customer account because on uvdesk helpdesk from the customer side is not available the note and forward option.