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uvdesk / api-bundle

API Integration for UVdesk Community Helpdesk System.
MIT License
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When replying from the customer account with the postman API so not going to email to the agent side #40

Open komal-sh-27 opened 2 years ago

komal-sh-27 commented 2 years ago

Description
When replying from the customer account with the postman API so not going to email to the agent side

How to reproduce

Issue 1:

Step 1: Go to the postman side and reply from the customer account Step 2: Now check the agent's email here nothing receives email notification but also going to the customer email with this email template: New Reply Added on ticket #id

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Issue 2:

With the same steps with collaborators add in the ticket and reply from the customer or collaborators side so email notifications receive to the own customer and collaborators account but not receive email notifications to agent account.

Issue 3:

If the customer replies from the postman API side so collaborator is not added as a CC in the ticket thread like this:

image

Possible Solution
If the reply from the customer or collaborator side with the postman API side so should go to email notification to agent and collaborators side with the right email notification:

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If a reply from the customer account from the postman side should be collaborator account added as a CC in ticket thread like this:

image