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uvdesk / api-bundle

API Integration for UVdesk Community Helpdesk System.
MIT License
17 stars 14 forks source link

Update in ticket reply api to trigger mail notification #64

Open Abhi12-gupta opened 1 year ago

Abhi12-gupta commented 1 year ago

Please link to the relevant issues (if any).

https://github.com/uvdesk/api-bundle/issues/40

komal-sh-27 commented 1 year ago

I have checked this pull request but this issue has not been resolved now:

https://github.com/uvdesk/api-bundle/pull/64/commits/b85caf97463a1b47a242f42c25dae06eae25a92b

At this moment, now customer send an email to agent side but now we have using the agent account for reply from postman side then emails not received on the customer panel.

-> If we using the same email in agent and customer account, then email received on the same agent account. -> If we are using the only agent email then email received to the customer email account.