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uvdesk / automation-bundle

Automate operations within your UVDesk Community Helpdesk System based on pre-defined events triggered from your application.
MIT License
21 stars 26 forks source link

Default Workflow provided as "ticket created" need to be update #11

Closed vaishaliwebkul closed 5 years ago

vaishaliwebkul commented 5 years ago

The workflow as "ticket create" perform 3 actions :

screenshot 19

as shown above: email template used here are same , in which <% ticket.customerLink %> is mention so agent as well receive the same customer ticket link , which is unauthorized. so we need to create a new email template as default which specify the <% ticket.agentLink %> as well for agent .

papnoisanjeev commented 5 years ago

https://github.com/uvdesk/automation-bundle/pull/17