some updates required on previously added workflow

uvdesk / automation-bundle

Automate operations within your UVDesk Community Helpdesk System based on pre-defined events triggered from your application.

MIT License

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Closed vaishaliwebkul closed 3 years ago

vaishaliwebkul commented 3 years ago

Description
In ticket created workflow, the wrong template is select in case of mail to assigned agent.

Screenshot_320

Note: we should add another email template for agent ticket assignment "Ticket Assign" -> Mail to agent

"Ticket Generated" -> Mail to customer -> Ticket Generate success mail.

papnoisanjeev commented 3 years ago

@vaishaliwebkul

Updated here in master.

vaishaliwebkul commented 3 years ago

@papnoisanjeev update the template while ticket created and mail to agent https://prnt.sc/10iyf7d

papnoisanjeev commented 3 years ago

@vaishaliwebkul

Please verify.