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uvdesk / automation-bundle

Automate operations within your UVDesk Community Helpdesk System based on pre-defined events triggered from your application.
MIT License
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When ticket types is disabled so should not be shown in prepared responses #42

Closed komal-sh-27 closed 2 years ago

komal-sh-27 commented 2 years ago

Description
When tickets type is disabled so should not be shown in prepared responses. when choosing this option: set type as

How to reproduce
Step 1: Go to the admin panel and click on the ticket type Step 2: Now create disable ticket type Step 3: Now go to prepared responses here choose this option: set type as and here showing disable ticket types

Possible Solution
If create disabled type so should not be shown in prepared responses.