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uvdesk / automation-bundle

Automate operations within your UVDesk Community Helpdesk System based on pre-defined events triggered from your application.
MIT License
21 stars 26 forks source link

Feature: Round robin ticket assignment for agents. #51

Open papnoisanjeev opened 1 year ago

papnoisanjeev commented 1 year ago

1. Why is this change necessary?

Providing an option using workflow if admin want to assign tickets in round robin manner (Equally assign tickets to all agents) automatically.