Description
When we created the workflow for added note and status updated after reply in the ticket
How to reproduce
Step 1: Added a new workflow or update default Workflow of agent reply in the ticket:
Added a new WF like this:
Update default workflow like this:
Step 2: Now added a reply from admin dashboard and mail side with added attachment, then attachment not received in email notification:
Note:
If we have added a new workflow for status and note added then new created workflow is above of agent reply workflow so also attachment not received in customer email notification
If we have added same action in default created agent reply workflow but note added is above mail to customer actions then attachment not received in customer email notification
Note:
If we have added same conditions for customer reply in the ticket then here working fine with email received on the agent email
Possible Solution
If we are using note added in any place above or below any actions then should be attachment received in customer email notification like customer reply in the ticket workflow.
Description
When we created the workflow for added note and status updated after reply in the ticket
How to reproduce
Step 1: Added a new workflow or update default Workflow of agent reply in the ticket:
Added a new WF like this:
Update default workflow like this:
Step 2: Now added a reply from admin dashboard and mail side with added attachment, then attachment not received in email notification:
Note:
Note: If we have added same conditions for customer reply in the ticket then here working fine with email received on the agent email
Possible Solution
If we are using note added in any place above or below any actions then should be attachment received in customer email notification like customer reply in the ticket workflow.