resetting password for super user update credentials link redirection to home page

[smallBiz]

I have an issue logging in to a new test UVdesk installation on my local server firstly the password I copied into my note is not working so I worked through the configuration steps to configure swiftmailer and managed to set the system to send the password reset email when I click on the link it just redirects to the home page, without any error message etc

copy of link sent in email You recently requested to reset your password for your Landlord Assist account. Click the link to reset it http://192.168.0.42:8001/en/landlord/update-credentials/Ian@sbws.co.uk/pl64MbFUFyeUJWEJxUU19tZJYegBdGPa

thanks in advance for any assistance

Ian

[vaishaliwebkul]

Hello smallBiz,

On which Homepage the link was redirected you, please share the attachment and explain more about this issue as I've also done with the same and update super admin credentials successfully.

1. Click on forget password link on member panel
2. received link on my email http://127.0.0.1:8001/en/member/update-credentials/bansalvaish@gmail.com/gJTlMpYfRH9Pkluug74Jo6kVSboOrkCr
3. open request URL received in an email in the new browser and try to reset password again.

[smallBiz]

vaishaliwebkul that is the exact process I carried out but the update-credentails path / route goes to what is essentially the home page http://192.168.0.42:8001/en/ which has thetitle HelpDesk Knowledgebase

in detail complete the lost password email form http://192.168.0.42:8001/en/landlord/forgot-password recieve this email

Hi Laadmin,

You recently requested to reset your password for your Landlord Assist account. Click the link to reset it http://192.168.0.42:8001/en/landlord/update-credentials/Ian@sbws.co.uk/pl64MbFUFyeUJWEJxUU19tZJYegBdGPa

If you did not request a password reset, please ignore this mail or revert back to let us know.

Thanks and Regards

Landlord Assist

---

click on the link which is routed / redirected to http://192.168.0.42:8001/en/

this screencast of what happens might help, oyu to see what is going off https://youtu.be/nXNmr0HkP2A

[vaishaliwebkul]

Hello smallBiz,

You are trying to reset password for customer, this is the panel from where registered customer can reset their password only, but in your case you enter the super admin email id in the customer panel which identifies as a customer and sends mail to super admin, and when super admin trying to update password by link then link redirects you to knowledgebase means there is no customer register with this mail id.

If you want to reset the password for super admin, go to the super admin panel first by setting the URL http://192.168.0.42:8001/en/member/login or prefix set for member panel while you have setup your project https://prnt.sc/p50f9b, also if you forgot prefix then check file uvdesk.yaml file under your project's **config->packages directory and you will get your member_prefix and knowledgebase_customer_prefix.

Try to forget a password again...