uvdesk / community-skeleton

UVdesk Opensource Community Helpdesk Project built for all to make a Full Ticketing Support System along with many more other features.
https://www.uvdesk.com
MIT License
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Swift mailer and Email settings configuration for Mailgun not working #208

Open Coeur-Digital opened 4 years ago

Coeur-Digital commented 4 years ago

Description
Hi all,

I am trying to configure the open source version of UV desk to send, receive and also convert mails from Mailgun to tickets. I feel I got the configuration right but Mail not received to customer/agent of below reply

Below are configuration files. Please advise if I entered the correct values. I would any help or insight.

How to reproduce
swiftmailer.yam config

swiftmailer:
    default_mailer: mailer_5177
    mailers:
        mailer_5177:
            transport: smtp
            username: support@blog.Mymailgundomain.com
            password: MyPassword
            host: smtp.eu.mailgun.org
            port: 587
            encryption: tls
            auth_mode: login
            sender_address: support@mydomain.com
            delivery_addresses: ['support@blog.Mymailgundomain.com']
            disable_delivery: false

uvdesk_mailbox.yaml:

uvdesk_mailbox:
    emails: ~
        # Often Reply emails like from gmail contains extra and redundant previous mail data.
        # This data can be removed by adding delimiter i.e. specific line before each reply. 
        # delimiter: '<-- Please add content above this line -->'
        # enable_delimiter: true

    # Configure your mailboxes here
    mailboxes:
        mailbox_1151:
            name: Support 
            enabled: true

            # [SMTP] Outgoing mail server
            # Swiftmailer smtp mailer to use for sending emails through on behalf of this mailbox
            smtp_server: 
                mailer_id: mailer_5177

            # [IMAP] Incoming mail server
            # IMAP configurations to use for fetching emails from mailbox
            imap_server:
                host: 'mail.livemail.co.uk'
                username: support@mydomain.com
                password: mypassword

Possible Solution

Additional context

If someone as a suggestion or i should use Gmail? Thanks

vaishaliwebkul commented 4 years ago

Hello @kifurax-react,

Thanks for notifying us to check the feasibility with Mailgun mail service provider, then will get back to you with solution.

Till then I would recommend you to use other services provider like Gmail, Zoho, office365, yahoo, outlook.

https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/

wildanm commented 2 years ago

Is there any progress with mailgun support ?

clhlc commented 2 weeks ago

+1 ,use mailgun smtp, and not received email, when I forget password. Uvdesk version is v1.1.3