uvdesk won't send mail

[Jeebeevee]

As first, English isn't my first language, so sorry for my bad English.

Description uvdesk don't send mail, to new agents, agents password reset, reactions on tickets. as far I know the settings are correct.

config/packages/swiftmailer.yaml swiftmailer: default_mailer: ticket@domain.nl mailers: ticket@domain.nl: transport: smtp username: ticket@domain.nl password: ********* host: smtp.office365.com port: 587 encryption: tls auth_mode: plain sender_address: ticket@domain.nl delivery_addresses: ['ticket@domain.nl'] disable_delivery: false

config/packages/uvdesk_mailbox.yaml `` uvdesk_mailbox: emails: ~

Often Reply emails like from gmail contains extra and redundant previous mail data.

    # This data can be removed by adding delimiter i.e. specific line before each reply.
    # delimiter: '<-- Please add content above this line -->'
    # enable_delimiter: true

# Configure your mailboxes here
mailboxes:
    ticket@domain.nl:
        name: ticket@domain.nl
        enabled: true

        # [SMTP] Outgoing mail server
        # Swiftmailer smtp mailer to use for sending emails through on behalf of this mailbox
        smtp_server:
            mailer_id: ticket@domain.nl

        # [IMAP] Incoming mail server
        # IMAP configurations to use for fetching emails from mailbox
        imap_server:
            host: '{outlook.office365.com:993/imap/ssl}INBOX'
            username: ticket@domain.nl
            password: ************

``

config/packages/uvdesk.yaml `` parameters: app_locales: en|fr|it

# Default Assets
assets_default_agent_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-batman.png'
assets_default_customer_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-ironman.png'
assets_default_helpdesk_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-uvdesk.png'

uvdesk_site_path.member_prefix: member
uvdesk_site_path.knowledgebase_customer_prefix: customer

# File uploads constraints
# @TODO: Set these parameters via compilers
max_post_size: 8388608
max_file_uploads: 20
upload_max_filesize: 2097152

uvdesk: site_url: 'ticket.mgmt.domain.nl/uvdesk/public' upload_manager: id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost

support_email:
    id: ticket@domain.nl
    name: ICT Helpdesk
    mailer_id: ticket@domain.nl

# Default resources
default:
    ticket:
        type: support
        status: open
        priority: low
    templates:
        email: mail.html.twig

``

I don't get errors on screen or in the server log files.

[vaishaliwebkul]

Hi @Jeebeevee

update auth_mode: login in config/packages/swiftmailer.yaml and clear cache php bin/console c:c

Now try again to get mails notification.

[Jeebeevee]

hmm strange had done that before. On that moment it didn't work. On this moment it works. thx.