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uvdesk / community-skeleton

UVdesk Opensource Community Helpdesk Project built for all to make a Full Ticketing Support System along with many more other features.
https://www.uvdesk.com
MIT License
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Feature request: link/refer two or more tickets #241

Closed laurentiu2 closed 4 years ago

laurentiu2 commented 4 years ago

Description
Although I'm quite a new user of uvdesk community edition, I can see how important it is to link a ticket to another one/ones if they are related. For example in order to solve a ticket (t1) it has to be opened a new one (t2), and this new one needs to be solved first. So some reference has to be mentioned inside ticket t1. Or if a ticket is duplicate of another (for the same customer) it has to be closed and referred inside the first one, or if a ticket depends of another one, and so on.. Similar to github.

Congrats to all developers, great job!

papnoisanjeev commented 4 years ago

@laurentiu2

>> For example in order to solve a ticket (t1) it has to be opened a new one (t2), and this new one needs to be solved first. So some reference has to be mentioned inside ticket t1.

There is no direct link of other tickets in ticket view for now but we will check for the possibilities.

But you can see count of all tickets of a customer in ticket view and after click on count you can see all tickets of that particular customer and you will see all other ticket of customer in ticket list.

moreTicket

laurentiu2 commented 4 years ago

There's no problem to see all tickets of a customer (from list view or elsewhere) but when you have 20+ tickets for the same customer is time consuming to search for the one/ones related between them. Another agent can't tell which one are related. For sure you understand what I meant; this is just a feature request, an idea, not an issue or a bug. Regards,

papnoisanjeev commented 4 years ago

@laurentiu2

Sure, we would like to implement such feature for easiness of user for ticket management in future. Thanks for your suggestion.

papnoisanjeev commented 4 years ago

@laurentiu2

The most awaited and essential helpdesk application - Customer Previous Ticket App is now available on our store.

Supported Version: UVDesk opensource version: 1.0.12

For more details refer this link - https://store.webkul.com/customer-previous-tickets-uvdesk-open-source.html