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uvdesk / community-skeleton

UVdesk Opensource Community Helpdesk Project built for all to make a Full Ticketing Support System along with many more other features.
https://www.uvdesk.com
Open Software License 3.0
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UVDesk Community - Web Installer hanged on last step #245

Closed chazkame closed 4 years ago

chazkame commented 4 years ago

Description

I'm trying to install UVDesk Community version in localhost, using Windows machine with Laragon. Currently I'm stuck at the last step of installation,

Installation Please wait while your helpdesk is being installed. This could take up to a few minutes.

This has been running for an hour and not finished yet. I don't know where the problem is. When I check in phpmyadmin, the database is empty, no tables at all

How to reproduce

Possible Solution

Additional context

papnoisanjeev commented 4 years ago

@chazkame

Check below steps and make changes accordingly.

  1. Web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mention below:

    <Directory /home/users/var/www/htdocs> Options Indexes FollowSymLinks AllowOverride All Require all granted

  2. If you database password contain some spacial character(such as #$%@) then change your password and make it without spacial character.

  3. locate .env file in your project and make sure APP_ENV=dev when you are doing your setup.

Restart your server. And clear your project cache by: php bin/console c:c

Now try to install your project.

If you still face any problem create a support ticket https://support.uvdesk.com/en/customer/create-ticket/ here or mail us at support@uvdesk.com.

papnoisanjeev commented 4 years ago

@chazkame Is your issue resolved?

IT-njoy commented 4 years ago

@papnoisanjeev

I am experiencing the same thing as chezkame and have followed all your steps.

I am a not that experienced but i believe the problem is related to the error i always get in the symfony profiler when i click 'begin installation' on step 5/5 error

googling about is has not really gained me anything since i do not know what i am looking at from the beginning.

Any advice?

papnoisanjeev commented 4 years ago

@IT-njoy

Please check before setup: https://github.com/uvdesk/community-skeleton/issues/245#issuecomment-582735962 and make changes accordingly.

If you still face any problem create a support ticket https://support.uvdesk.com/en/customer/create-ticket/ here or mail us at support@uvdesk.com.

papnoisanjeev commented 4 years ago

@IT-njoy @chazkame

Click on 500 error and it will show the error.

Do one thing allow read write permission for your project by chmod 777

And also check max execution time if it is 30sec then increase it. check here

Also check this for your reference: https://github.com/uvdesk/community-skeleton/issues/161