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uvdesk / community-skeleton

UVdesk Opensource Community Helpdesk Project built for all to make a Full Ticketing Support System along with many more other features.
https://www.uvdesk.com
MIT License
8.53k stars 459 forks source link

Unable to install application #249

Closed tmertz closed 4 years ago

tmertz commented 4 years ago

Description
Installer hangs on verification of PHP version and PHP extensions. Provides superbly unhelpful error message.

How to reproduce
Download zip, upload to vhost directory. Attempt to run installer.

Additional context
Screenshot 2020-02-18 at 14 25 18 I've already made sure that AllowOverride is set to All for any Directory setting that touches this application.

I am running PHP 7.3 and have installed all the dependencies as described on the system requirements page. OS is Ubuntu 18.04 LTS. Using Apache.

vaishaliwebkul commented 4 years ago

@tmertz

Please let us know the community version?

tmertz commented 4 years ago

Uh, yes. Sorry. It is the community version downloaded from the website.

vaishaliwebkul commented 4 years ago

@tmertz, Please try to set up using PHP7.2 Version.

tmertz commented 4 years ago

Just did that. Same error when using PHP 7.2.27.

vaishaliwebkul commented 4 years ago

@tmertz, If you are using Ubuntu, share etc/apache2/apache2.conf file by raising you support ticket at support@uvdesk.com, so we can guide you by checking all the configurations.

papnoisanjeev commented 4 years ago

@tmertz Please again verify your PHP version and restart your server after changing version sometime it does not reflect. And check extension enabled or not mailparse and Imap If not please install these extension first.

tmertz commented 4 years ago

I have double and triple checked PHP version, and mailparse and imap extensions are installed for both 7.2 and 7.3.

papnoisanjeev commented 4 years ago

@tmertz

You can try this as well if unable to do so. https://github.com/uvdesk/community-skeleton/issues/290#issuecomment-661113642