Indipendent department SMTP

[PeopleInside]

You can set various SMTP but you cannot associate a department to that SMTP email. As in OsTicket I want every department has a separate email address so:

If user send an email to the abuse department will receive welcome email and all other notification from the department email abuse@domain.ext

if user send an email to support department will receive welcome email and all other notification from the department email support@domain.ext

Actually UVdesk works just with only one email for outgoing email. All notification will be sent from just one email address. You cannot associate, as in OsTicket department email so what is the utility about have different SMTP email you can configure if you cannot have dep email independent?

Hope you can improve this.

[PeopleInside]

Tested if ticket are created from the web. Need to check if the issue is also for ticket created by email. Test about this issue was done by opening ticket from the web interface. Department has not SMTP association so out email will be not from the correct SMTP but from the main helper Desk email address.

Issue are present also for ticket created by email.

• Customer send an email to support address B
• The Agent reply will be not sent by the same email address but by the help desk email address used for all outgoing email.

Why I'm able to configure MailBox with different SMTP than I'M unable to see email from the live chat department go out from the live chat email address.

I don't wanna have all outgoing email out from just one email address. Seems in UVdesk all is ready for support different department and email but is not. Seems you can support different email address for incoming email but unable to reply from the department email.

You should improve this

https://forums.uvdesk.com/topic/1927/a-great-helpdesk-with-some-cool-features-needed

[PeopleInside]

@vaishaliwebkul this issue has been resolved in V -1.0.13 ? Can you please check and let me know?

I tested the latest version and if I'm not wrong replies to a ticket received on abuse email address will send the operator reply from abuse email address.

It sound strange to me because I'm asking how ticket system can know to use abuse email address and how can know I configured SMTP but looks like works... if so I can close this issue.

Can you ask to developers? If is resolved thank you so much!

[PeopleInside]

I think this issue can almost be closed. If the ticket is created in the abuse department email of replies will be sent from abuse email address now. The only email that is sent to the user from a different email address is the account creation email.

I will close the issue for now.

[PeopleInside]

Is not resolved as if ticket is created from the web to privacy department than operator reply is not used the privacy email. REOPENING.

Consider:

• If you go in Swift Mailer you have all SMTP email addresses so you can just add here a drop menu to select the relative department to assign outgoing emails. Need some settings in the UI to assign SMTP to department.

Or better you should implement in ticket-types page

[PeopleInside]

Currently on UVdesk seems the reply from the same address has been implemented if the ticket is created by email.

Suppose the ticket has three department:

• department 1 - > adress1@address.ext
• department 2 - > address2@address.ext
• department 3 - > address3@address.ext

V - If user write an email for department 2 at address2 will receive a correct reply from address 2 X - if user open a ticket from the UI for department 2 the email that get will be not from address 2

Need implement custom email for department also from the UI.