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uvdesk / community-skeleton

UVdesk Opensource Community Helpdesk Project built for all to make a Full Ticketing Support System along with many more other features.
https://www.uvdesk.com
MIT License
8.53k stars 459 forks source link

Email should be deleted from mailbox after fetch #433

Closed thoughtspacewebsites closed 3 years ago

thoughtspacewebsites commented 3 years ago

Description
There needs to be an option to delete emails from the inbox after the first fetch. Not deleting emails causes a host of problems with having to re-sync the entire list every time the cron job is run. As the support email grows in size, fetches take longer and longer. Beyond this, if a ticket is fully deleted, it will be re-fetched. IMO, this is a bug and really needs addressed in order for the email client to be effective at all.

Example
Continue to fetch emails as you use the portal. Over time, the amount of emails that needs to be processed grows astronomically and slows down the fetch process.

thoughtspacewebsites commented 3 years ago

Also requested and discussed here: https://forums.uvdesk.com/topic/1855/delete-email-already-processed-ticket-created/2

thoughtspacewebsites commented 3 years ago

Just found this thread that requested this also with sadly no interaction from devs: https://github.com/uvdesk/community-skeleton/issues/279 What's going on with this? I'd say this is a very crucial feature for a helpdesk. I recently submitted a pull request for updated english translations for you too and would gladly help spread the word and work on minor things here and there as long as I see vital features like this aren't being left and forgotten about. Any updates?

vipin-shrivastava commented 3 years ago

@thoughtspacewebsites

ok, we will try to add an option for the same in an upcoming release.

thoughtspacewebsites commented 3 years ago

Thank you very much! Will keep an eye out and start my personal migration once this is available :)

thoughtspacewebsites commented 3 years ago

I just ran composer update, but I'm not seeing this checkbox anywhere. Where is it exactly? Do I need to specify the mailbox component when running composer update or something?

papnoisanjeev commented 3 years ago

@thoughtspacewebsites

All updates are currently in master branch when a new release will come after that when you will run composer update then you will get updates.