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uvdesk / community-skeleton

UVdesk Opensource Community Helpdesk Project built for all to make a Full Ticketing Support System along with many more other features.
https://www.uvdesk.com
Open Software License 3.0
8.96k stars 463 forks source link

error deleting ticket permanently #452

Closed Pekerche closed 3 years ago

Pekerche commented 3 years ago

When time permanently deletes a ticket, the same error always appears. can you help me?

follow image; error

vipin-shrivastava commented 3 years ago

@Pekerche Which version of UVdesk are you using?

Pekerche commented 3 years ago

V -1.0.13

vipin-shrivastava commented 3 years ago

@Pekerche Okay, Update your Uvdesk from the below steps :

  1. Download project zip from here.
  2. After download the project zip extract it.
  3. Now, Copy uvdesk folder from uvdesk-community-v1.0.16->vendor->uvdesk file location.
  4. First, Delete the Uvdesk folder from your project your_project_name->vendor->uvdesk location.
  5. Now, Paste the copied Uvdesk folder.

Share screenshot for your reference .

Screenshot_5

Now, run the following commands in your project root directory

PHP bin/console d:s:u --force
PHP bin/console c:c

if you still getting the same error . Please let me know.

Pekerche commented 3 years ago

continue the error

error2

verson

vipin-shrivastava commented 3 years ago

@Pekerche I think your project table did not update because of the doctrine cache

Run the following command in the given sequence order

php bin/console d:c:clear-metadata
php bin/console d:s:u --force --dump-sql --complete
php bin/console c:c  
php bin/console c:c --env prod

Hope this will resolve your issue. If not please let me know

vipin-shrivastava commented 3 years ago

@Pekerche are you still facing the same issue?

Pekerche commented 3 years ago

Good morning. Thanks to you it worked, thank you very much!