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uvdesk / community-skeleton

UVdesk Opensource Community Helpdesk Project built for all to make a Full Ticketing Support System along with many more other features.
https://www.uvdesk.com
MIT License
8.53k stars 459 forks source link

Add an option to not rename attachments #474

Closed PeopleInside closed 2 years ago

PeopleInside commented 2 years ago

When an attachment is uploaded his name change with a random name. Why this happening? Maybe for security because so the attachment cannot be easily identifiable by search engine or by a direct link?

This workflow can create issue in the case user is explain to check more than an attachment in the text by mention one by one attachment file name followed by a description to check. The operator will see random names as the customer so will be not able to understand what feet the user text description in the ticket.

Before implement "the no rename feature" be sure attachments in the ticket will be secure. One important function to implement will be what is asked here: https://github.com/uvdesk/community-skeleton/issues/270 (Protect attachments (require login))

papnoisanjeev commented 2 years ago

@PeopleInside

Adding not to rename attachment along with this.