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uvdesk / community-skeleton

UVdesk Opensource Community Helpdesk Project built for all to make a Full Ticketing Support System along with many more other features.
https://www.uvdesk.com
MIT License
8.25k stars 456 forks source link

No puedo enviar ni recibir correos #484

Closed ericastillo closed 2 years ago

ericastillo commented 2 years ago

Por favor me podrian ayudar no puedo enviar ni recibir correos desde uvdesk.

Gracias.

vipin-shrivastava commented 2 years ago

@ericastillo

Have you setup the swiftmailer or mailbox ?

PeopleInside commented 2 years ago

Hi @ericastillo , is nice to hear back you again.

You was finally able to install UVdesk? Did you solved your issue reported in the forum? If so maybe update the discussion with the steps that helped you can be useful for other users.

About configuring email you can follow relative guides to configure email sending as suggested by @vipin-shrivastava https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/ https://forums.uvdesk.com/topic/8/swift-mailer-configuration

ericastillo commented 2 years ago

@ericastillo

Have you setup the swiftmailer or mailbox ?

Configure the swiftmailer and mailbox, and configure the Email Settings but it does not save the information. And I guess that's why I don't receive or send emails. image

ericastillo commented 2 years ago

Hi @ericastillo , is nice to hear back you again.

You was finally able to install UVdesk? Did you solved your issue reported in the forum? If so maybe update the discussion with the steps that helped you can be useful for other users.

About configuring email you can follow relative guides to configure email sending as suggested by @vipin-shrivastava https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/ https://forums.uvdesk.com/topic/8/swift-mailer-configuration

A colleague managed to install uvdesk using docker-compose, however the mail does not work. I make the settings in swift mail, mailbox and email settings and it does not save the information in email settings. I asked uvdesk support for help and they tell me the following: "enable read / write permission for files under config / packages folder" but it doesn't work.

Please could you help me identify what is due.

Thanks.

PeopleInside commented 2 years ago

Yes is a know issue that if you don't run php bin/console c:c on SSH after you edited the email settings, you can have email issue and email still be showed as in your screen @localhost.

UVdesk team never resolved this issue, you should resolve by cleaning the cache by run php bin/console c:c

ericastillo commented 2 years ago

Yes is a know issue that if you don't run php bin/console c:c on SSH after you edited the email settings, you can have email issue and email still be showed as in your screen @localhost.

UVdesk team never resolved this issue, you should resolve by cleaning the cache by run php bin/console c:c

Do I run that command in the container where I have php and apache installed?

Thanks.

PeopleInside commented 2 years ago

Actually, on my opinion, UVdesk miss a button in the admin interface that allow admin to clean cache without need to have access to SSH.

php bin/console c:c is to run in SSH where you run composer command. I don't know where you do on docker composer.

You need be on the UVdesk root folder on SSH and run that command. After that when you refresh the email settings page you should see the correct email address.

For me sound to be a bug: when user save email settings clearing of cache should be performed and a refresh of the page also with correct email info but this is not happening, you need run the provided SSH command to clearing cache.

NOTE: your topic seems to be not a bug but a question. You can discuss questions in two different places without open a GitHub issue.

1. The official UVdesk community: https://forums.uvdesk.com/ 2. The discuss space on GitHub: https://github.com/uvdesk/community-skeleton/discussions

vipin-shrivastava commented 2 years ago

@PeopleInside @ericastillo

we have added a cache-clear button on the admin interface. It will help users to clear-cache of UVDesk without having access to SSH. you can see this update from the next release.

Thank you

PeopleInside commented 2 years ago

@vipin-shrivastava thank you, great news. I think this issue on GitHub can be closed as is not an UVdesk issue.

If user need continue the discussion can do here or in the right forum place.

NOTE: your topic seems to be not a bug but a question. You can discuss questions in two different places without open a GitHub issue.

**1. The official UVdesk community: https://forums.uvdesk.com/

  1. The discuss space on GitHub: https://github.com/uvdesk/community-skeleton/discussions**