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uvdesk / community-skeleton

UVdesk Opensource Community Helpdesk Project built for all to make a Full Ticketing Support System along with many more other features.
https://www.uvdesk.com
MIT License
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Emails sent to mailbox alias not imported as tickets #555

Closed Ataraxxia closed 2 years ago

Ataraxxia commented 2 years ago

Bug report

Emails sent to mailbox alias not properly imported

My current setup uses mailbox with unfriendly name to emphasize it's not user mailbox virtual-uvdesk@example.com and I use an alias as a friendly name helpdesk@example.com. The import script recognizes emails sent to helpdesk but they do not appear as tickets, only emails sent to virtual-uvdesk@example.com are properly imported.

I am using version 1.0.18

The following is an output for an email sent to alias, we can see the script can detect it.

root@uvdesk:/var/www/uvdesk# sudo -u www-data php /var/www/uvdesk/bin/console uvdesk:refresh-mailbox virt-uvdesk@example.com

 1. Processing uvdesk mailbox configuration.

 2. Opening imap stream...

 3. IMAP stream opened.

 4. Fetching Email collection since 03 April 2022.

 5. Total fetched email -> 1

 6. Starting to convert Emails into Tickets ->
=============================================
=============================================

  Converting email 1 out of 1.

 Mailbox refreshed successfully !!!

Is this a bug or possibly a missing feature?

vipin-shrivastava commented 2 years ago

@Ataraxxia

Thanks for reporting, we will check & fix it soon.

silviuchingaru commented 2 years ago

Duplicate of uvdesk/mailbox-component#85. The mailbox-component is responsable for creating tickets from emails so I think this issue should be continued there.

komal-sh-27 commented 2 years ago

We are closing this issue because this issue is a duplicate check it here.

So we continued there in the mailbox-component.