I would like to request a new default condition that will validate the ticket ageing.
This can be used to auto-delete or closed any in-active tickets depending on administrator preference or IT SLA
For example:
A ticket was created on day zero (0) and I have policy that all tickets will auto-closed after certain number of days without any update or activity or it will perform an action that will send a notification to the ticket creator/ agent informing the creator/agent to respond before closing the ticket.
The basic logic I want is to count the number of days from ticket creation or ticket update.
I would like to request a new default condition that will validate the ticket ageing. This can be used to auto-delete or closed any in-active tickets depending on administrator preference or IT SLA
For example: A ticket was created on day zero (0) and I have policy that all tickets will auto-closed after certain number of days without any update or activity or it will perform an action that will send a notification to the ticket creator/ agent informing the creator/agent to respond before closing the ticket.
The basic logic I want is to count the number of days from ticket creation or ticket update.