Mandatory Ticket Fields

[Ivan-mst]

I'm trying to understand what's the code behind the ticket validation, Trying to figure out how i can let a user create a ticket before i know the customer email adress or how i can validate it differently and maybe use a phone number instead.

i did try to change for example the "required" option to false editing ticket.php inside vendor\uvdesk\support-center-bundle\Form and reloading the page but i assume i either got something wrong or there's a validation executed somewhere else.

Any hints?

[papnoisanjeev]

@Ivan-mst

You can check ticket create page for customers here. Hope it will help you !!

[Ivan-mst]

It does indeed! and it works! Just wondering aswell where is the control for staff ticket creation xD

Thank you!

[papnoisanjeev]

@Ivan-mst

Just wondering as well where is the control for staff ticket creation

You can check here.

[Ivan-mst]

I actually found it myself just a minute ago but it gives an error in another file cause getemail() doesn't tolerate an empty value.. will need to check a few things here and there i guess. i was editing my answer to let you know but wasn't fast enough. thank you!