Emails not converting as tickets.

[naseemvk]

The emails sent to the uvdesk are not converting into tickets.

But refreshing the mailbox is working fine

Please help us to resolve this issue

[komal-sh-27]

@naseemvk

It may be due to two reasons:

1. site_url is not correct.
2. Processing of ticket conversion URL is blocked due to any security reason.

Once check your site URL follow this path:

uvdesk.yaml file config/packages/uvdesk.yaml and find site_url, enter the localhost or domain path till public, and make sure you have removed http://

For example: localhost/folder_name/public

You can clear the cache with the php command: php bin/console c:c

If you still facing the same issue, let us know.

[naseemvk]

Should we include like:

"FQDN/var/www/html/uvdesk/public"

[komal-sh-27]

You can see here your site URL:

[naseemvk]

Recently we changed the fqdn of the host.

Applied the changes in Apache2 sites-avalable, hosts, hostname. After that I think this issue started

This is the url:

@Komal-sharma-2712

[naseemvk]

Anyone please help on this issue

[komal-sh-27]

Did you check the Site_URL under config->packages->uvdesk.yaml file? Kindly cross-check first and make it for your domain.

If yes, share the screenshot of uvdesk.yaml file.

[vipin-shrivastava]

@naseemvk Any update?

[komal-sh-27]

We are closing this issue. If you still facing the same issue you can reply to us on the same thread.