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uvdesk / community-skeleton

UVdesk Opensource Community Helpdesk Project built for all to make a Full Ticketing Support System along with many more other features.
https://www.uvdesk.com
MIT License
8.74k stars 463 forks source link

SMTP Issue for custom domain #577

Closed Aman1kr closed 2 years ago

Aman1kr commented 2 years ago

Hello Uvdesk Team,

I have been trying my best to setup STMP for custom domain, I updated the Swift mailer credentials and completed the mail box setup but i am unable to receive any kind of mail from the system.

Kindly look over the concern issue.

Thank You Aman Kumar

komal-sh-27 commented 2 years ago

@Aman1kr

As we have checked your ticket id: 378096 and your helpdesk, you have added a condition in the Ticket Created workflow which was the cause of not sending emails to your customers. Now, we have updated the workflow for you, and now your helpdesk is working fine.

If you have any other queries, let us know.

komal-sh-27 commented 2 years ago

We are closing this issue. If you still facing the same issue you can reply to us on the same thread.