Email are not sent

[Ethereumx]

We are facing a problem that Uvdesk is no more sending emails when creating customers or requesting a new password (forget pwd). We have tried different options (yahoo, Google, smtp/Iamp, ..) but nothing seems to work. For outlook we followed the official guide (with 2f activation) https://www.uvdesk.com/en/blog/outlook-mailbox-configuration-in-uvdesk-open-source-helpdesk/ The fetch seems to work Any leads?

[komal-sh-27]

@Ethereumx

First, you need to set up a swift mailer then you will be able to create customers or request a new password will get a mail from your side to set up a password.

Would recommend you to please check your swift mailer settings:

For email settings:

Share your screenshots of swiftmailer & email settings option.

[Ethereumx]

These are my settings

[Ethereumx]

Maybe this happens because all mail providers no longer accept less secure app login

[komal-sh-27]

@Ethereumx

Now less secure app is disabled from Gmail setting so you can use 2 step verification and create an app password.

For Gmail setup use this blog:

https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/

Once you try with the gmail setup if you have any issue let us know.

[Ethereumx]

Is there any why to debug the issue. uvdesk log doesn't seem to report anything related to emailing

[komal-sh-27]

You can also check this by setting a Gmail account email Id.

Locate the file vendor->uvdesk->core-framework->Services->EmailService.php.

Open the EmailService.php reach to sendMail() function.

and dump() the exception as in the attached image.

It will show the error you are facing while sending mails (if adding an agent, creating a ticket etc).

[Ethereumx]

Thanks!