Error on receiving email on creating agent

[mashahabi15]

Bug report

Title

Error on receiving email on creating agent

Issue Description

I deployed uvdesk 1.0.0 on the server on the production mode and configured mailbox. When I call uvdesk APIs(like creating new ticket, reply a ticket, etc) emails are successfully sent to both agent and customer. But when I try to create new agent or new customer within the uvesk panel, I don't receive emails for setting password, etc. And when I refresh the mailbox with php bin/console uvdesk:refresh-mailbox example@example.com I get the following error: 09:58:15 WARNING [php] Warning: Use of undefined constant CURLOPT_NOBODY - assumed 'CURLOPT_NOBODY' (this will throw an Error in a future version of PHP) ["exception" => ErrorException { …}] 09:58:15 WARNING [php] Warning: Use of undefined constant CURLOPT_HEADER - assumed 'CURLOPT_HEADER' (this will throw an Error in a future version of PHP) ["exception" => ErrorException { …}] {"message":"Warning: Use of undefined constant CURLOPT_NOBODY - assumed 'CURLOPT_NOBODY' (this will throw an Error in a future version of PHP)","context":{"exception":{"class":"ErrorException","message":"Warning: Use of undefined constant CURLOPT_NOBODY - assumed 'CURLOPT_NOBODY' (this will throw an Error in a future version of PHP)","code":0,"file":"/var/www/uvdesk/vendor/uvdesk/mailbox-component/Console/RefreshMailboxCommand.php:163"}},"level":300,"level_name":"WARNING","channel":"php","datetime":"2023-01-24T09:58:15.427855+00:00","extra":{}} {"message":"Warning: Use of undefined constant CURLOPT_HEADER - assumed 'CURLOPT_HEADER' (this will throw an Error in a future version of PHP)","context":{"exception":{"class":"ErrorException","message":"Warning: Use of undefined constant CURLOPT_HEADER - assumed 'CURLOPT_HEADER' (this will throw an Error in a future version of PHP)","code":0,"file":"/var/www/uvdesk/vendor/uvdesk/mailbox-component/Console/RefreshMailboxCommand.php:163"}},"level":300,"level_name":"WARNING","channel":"php","datetime":"2023-01-24T09:58:15.472458+00:00","extra":{}} {"message":"Error thrown while running command \"uvdesk:refresh-mailbox 'example@example.com'\". Message: \"Call to undefined function Webkul\\UVDesk\\MailboxBundle\\Console\\curl_init()\"","context":{"exception":{"class":"Error","message":"Call to undefined function Webkul\\UVDesk\\MailboxBundle\\Console\\curl_init()","code":0,"file":"/var/www/uvdesk/vendor/uvdesk/mailbox-component/Console/RefreshMailboxCommand.php:164"},"command":"uvdesk:refresh-mailbox 'example@example.com'","message":"Call to undefined function Webkul\\UVDesk\\MailboxBundle\\Console\\curl_init()"},"level":500,"level_name":"CRITICAL","channel":"console","datetime":"2023-01-24T09:58:15.679022+00:00","extra":{}} 09:58:15 CRITICAL [console] Error thrown while running command "uvdesk:refresh-mailbox 'example@example.com'". Message: "Call to undefined function Webkul\UVDesk\MailboxBundle\Console\curl_init()" ["exception" => Error { …},"command" => "uvdesk:refresh-mailbox 'example@example.com'","message" => "Call to undefined function Webkul\UVDesk\MailboxBundle\Console\curl_init()"] {"message":"Command \"uvdesk:refresh-mailbox 'example@example.com'\" exited with code \"1\"","context":{"command":"uvdesk:refresh-mailbox 'example@example.com'","code":1},"level":100,"level_name":"DEBUG","channel":"console","datetime":"2023-01-24T09:58:15.706152+00:00","extra":{}} {"message":"Uncaught Error: Call to undefined function Webkul\\UVDesk\\MailboxBundle\\Console\\curl_init()","context":{"exception":{"class":"Error","message":"Call to undefined function Webkul\\UVDesk\\MailboxBundle\\Console\\curl_init()","code":0,"file":"/var/www/uvdesk/vendor/uvdesk/mailbox-component/Console/RefreshMailboxCommand.php:164"}},"level":500,"level_name":"CRITICAL","channel":"php","datetime":"2023-01-24T09:58:15.708100+00:00","extra":{}}

What should I do? Thank you very much for your consideration.

[komal-sh-27]

@mashahabi15

Can you please check curl extension is installed or not in php.ini file . If curl extension is missing so you will need to add a curl extension in php.ini file.

[mashahabi15]

@mashahabi15

Can you please check curl extension is installed or not in php.ini file . If curl extension is missing so you will need to add a curl extension in php.ini file.

Hi. Excuse me, I couldn't find this file. Where should I look for that?

[komal-sh-27]

You can check in also php.info() file. First you will check the curl extension is added or not. Please follow the below command:

$ php -m

If not showing the curl extension in your php file so you will need to add this extension:

$ sudo apt-get install php7.4-curl [sudo apt-get install php-version-curl]

After that restart your apache:

$ sudo /etc/init.d/apache2 restart

For references follow the below link:

https://www.geeksforgeeks.org/how-to-enable-curl-in-php/

[komal-sh-27]

Now, we are closing this issue. If you still facing the same issue you can reply to us on the same issue thread.