UNABLE TO SEND LARGE ATTACHMENT ON UVDESK

[AshMO49]

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Hello There, I am here to ask you that, how can send large files to raise a ticket in UVDESK. because due to this i have missed several replays from the customer side. Please let me know about the solution

Thanks!

[komal-sh-27]

I am here to ask you that, how can send large files to raise a ticket in UVDESK

@AshMO49

Please increase upload_max_filesize in uvdesk.yaml file and also increase the upload size from your php.ini file and make a try.

Check the screenshot below:

Finally, restart your server and also cleared cache of the project using the below command:

$ php bin/console c:c

[AshMO49]

thank you but still i am not able to send attachments more then the size of <10Mb.

[komal-sh-27]

@AshMO49 Can you please share screenshots of uvdesk.yaml file and also share your php.ini upload file size. Also, let us know you have restarted your server and cleared cache of project after update upload file size.

[AshMO49]

@Komal-sharma-2712 , i set the memory_limit = 512M and upload_max_filesize = 50M and max_file_uploads = 20. but still it is giving same problem.

[komal-sh-27]

@AshMO49 We will check and updated you with the correct solution. Thank you for your time and patience.

[AshMO49]

Hii @Komal-sharma-2712 , I am having problem to open the tickets as it is showing "Access Denied" as the internal server error 500. But i have given all the permission to the whole UVDESK Folder. Do you have any idea how to resolve this one?

i shall remain grateful to you.

[komal-sh-27]

Can you please share your log file of your project. Please follow the below path for the log file:

your-project-folder/var/log/dev.log file

[AshMO49]

Hii Komal. this time, i got a new issue regarding to the uvdesk. there are certain mails to whom i am not able to reply. kidnly reach out asap and please do help me out from this problem.

regards Ashutosh

[komal-sh-27]

@AshMO49

I got a new issue regarding to the uvdesk. there are certain mails to whom i am not able to reply

Let us know, you are facing this error shown only on mails tickets or also with website tickets when you have replied on ticket. Can you please confirm it, this error facing while replied time or after reply added on ticket.

Also, let us know, you have added any condition in workflow and you have replied on the ticket with large attachments.

[AshMO49]

Hello, thank you for the responding this quick.

i am not able to reply certain tickets at all. and i am also not able to tag them as well. Please provide me a permanent solution on this because since the setup uvdesk is giving problems after problems. as it is in the production server. I am not able to reply or tag via our uvdesk website. please do help me out from this....

[AshMO49]

is this related to TinyMCE.. if so, can you tell me how to prevent these issues

[komal-sh-27]

Is this related to TinyMCE.. if so, can you tell me how to prevent these issues

Can you please share your screenshot of the console error. Also, share a screenshot of the ticket where you have added a reply or adding a tag in the ticket.

[AshMO49]

I have resolved that issue, regarding to that particular thing. but a new problem has been arised, it is related to mysql. it somehow failing to start. and this is been happening since yesterday. sometimes it's working and it's failing. please give a permanent solution regarding to this uvdesk my mysql Ver is 8.0.32.

[komal-sh-27]

A new problem has been arised, it is related to mysql. it somehow failing to start. and this is been happening since yesterday.

Can you please share a error of screenshot which error you are facing regarding mysql.

[AshMO49]

-bash: fork: Cannot allocate memory

sometimes it's showing like this. I cannot give the screenshot as it's not giving any issues. but sometimes the server slows down even with the 15% occupation of the disk.

[komal-sh-27]

-bash: fork: Cannot allocate memory

sometimes it's showing like this. I cannot give the screenshot as it's not giving any issues. but sometimes the server slows down even with the 15% occupation of the disk.

Alright, but this is not an uvdesk error. So now we are closing this issue if you are facing any other issue regarding uvdesk then reply in the same thread.