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uvdesk / community-skeleton

UVdesk Opensource Community Helpdesk Project built for all to make a Full Ticketing Support System along with many more other features.
https://www.uvdesk.com
MIT License
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Email CC/BCC replies cause new ticket thread #650

Closed ghada-charef closed 1 year ago

ghada-charef commented 1 year ago

A reply by CC or BCC email creates a new ticket rather than adding to the thread and the original ticket does not reopen.

Example: If message written by a user, if response from support with no one in BCC, if response from BCC then the initial ticket does not reopen but it creates a new ticket. If the support responds to this new ticket, the original user receives the response of this new ticket while the support does not see them.

komal-sh-27 commented 1 year ago

Thanks for reporting, This issue is already uploaded on here. We will try to fixed it in the upcoming future releases.

For now we are closing this issue because duplicate issue raised. If you are facing any other issue then you can issue raised on over here.