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uvdesk / community-skeleton

UVdesk Opensource Community Helpdesk Project built for all to make a Full Ticketing Support System along with many more other features.
https://www.uvdesk.com
Open Software License 3.0
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PHP Fatal error: Allowed memory size of XXXXXXXXXX bytes exhausted (tried to allocate XXXX bytes) #679

Closed manukbt closed 1 year ago

manukbt commented 1 year ago

Logs

10.0.1.254 - - [13/Jul/2023:11:19:14 +0000] "GET /_wdt/c49682 HTTP/1.1" 200 4942 "https://abc.com/en/xxx/tickets" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36"

10.0.1.254 - - [13/Jul/2023:11:19:15 +0000] "GET /en/xxx/tickets/xhr HTTP/1.1" 200 6359 "https://abc.com/en/xxx/tickets" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36"

Thu Jul 13 11:19:35.946755 2023] [php7:error] [pid 3225] [client 10.0.1.254:36678] PHP Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 20480 bytes) in /var/www/html/vendor/symfony/property-access/PropertyAccessor.php on line 397

Thu Jul 13 11:19:35.947922 2023] [php7:error] [pid 3225] [client 10.0.1.254:36678] PHP Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 32768 bytes) in /var/www/html/vendor/symfony/debug/Exception/OutOfMemoryException.php on line 1

old memory_limit = 512M

new memory_limit = 1G before "GET by ticket id method" was working fine but we add privileges to agents " GET by ticket id method " is not working..?

komal-sh-27 commented 1 year ago

@manukbt

Can you please share a log file under your project follow the below path: your-project-folder-name/var/log/dev.log file

dev log-file

Also, you can check the error in the dev.log file. Open your dev.log file then search the "uncaught" exceptions.

manukbt commented 1 year ago

@Komal-sharma-2712

[2023-07-14 05:18:51] doctrine.DEBUG: SELECT t0.id AS id_1, t0.name AS name_2, t0.description AS description_3, t0.created_at AS created_at_4, t0.is_active AS is_active_5 FROM uv_support_team t0 INNER JOIN uv_user_support_teams ON t0.id = uv_user_support_teams.supportTeamId WHERE uv_user_support_teams.userInstanceId = ? [38] [] [2023-07-14 05:18:51] doctrine.DEBUG: SELECT t0.id AS id_1, t0.name AS name_2, t0.description AS description_3, t0.created_at AS created_at_4, t0.is_active AS is_active_5, t0.user_view AS user_view_6 FROM uv_support_group t0 INNER JOIN uv_user_support_groups ON t0.id = uv_user_support_groups.supportGroupId WHERE uv_user_support_groups.userInstanceId = ? [38] [] [2023-07-14 05:18:51] doctrine.DEBUG: SELECT t0.id AS id_1, t0.name AS name_2, t0.description AS description_3, t0.created_at AS created_at_4, t0.is_active AS is_active_5 FROM uv_support_team t0 INNER JOIN uv_lead_support_teams ON t0.id = uv_lead_support_teams.supportTeamId WHERE uv_lead_support_teams.leadUserInstanceId = ? [38] [] [2023-07-14 05:18:51] doctrine.DEBUG: SELECT t0.id AS id_1, t0.name AS name_2, t0.description AS description_3, t0.created_at AS created_at_4, t0.is_active AS is_active_5, t0.user_view AS user_view_6 FROM uv_support_group t0 INNER JOIN uv_admin_support_groups ON t0.id = uv_admin_support_groups.supportGroupId WHERE uv_admin_support_groups.adminUserInstanceId = ? [38] [] [2023-07-14 05:18:54] doctrine.DEBUG: SELECT t0.id AS id_1, t0.name AS name_2, t0.path AS path_3, t0.content_type AS content_type_4, t0.size AS size_5, t0.content_id AS content_id_6, t0.file_system AS file_system_7, t0.thread_id AS thread_id_8 FROM uv_ticket_attachments t0 WHERE t0.thread_id = ? [79] [] [2023-07-14 05:18:54] doctrine.DEBUG: SELECT t0.id AS id_1, t0.stars AS stars_2, t0.feedback AS feedback_3, t0.created_at AS created_at_4, t0.ticket_id AS ticket_id_5, t0.user_id AS user_id_6 FROM uv_ticket_rating t0 WHERE t0.ticket_id = ? [70] [] [2023-07-14 05:18:54] doctrine.DEBUG: SELECT t0.id AS id_1, t0.email AS email_2, t0.proxy_id AS proxy_id_3, t0.password AS password_4, t0.first_name AS first_name_5, t0.last_name AS last_name_6, t0.is_enabled AS is_enabled_7, t0.verification_code AS verification_code_8, t0.timezone AS timezone_9, t0.timeformat AS timeformat_10 FROM uv_user t0 INNER JOIN uv_tickets_collaborators ON t0.id = uv_tickets_collaborators.user_id WHERE uv_tickets_collaborators.ticket_id = ? [70] []

[2023-07-14 05:19:08] doctrine.DEBUG: SELECT t0.id AS id_1, t0.name AS name_2 FROM uv_tag t0 INNER JOIN uv_tickets_tags ON t0.id = uv_tickets_tags.tag_id WHERE uv_tickets_tags.ticket_id = ? [70] []

[2023-07-14 05:19:08] doctrine.DEBUG: SELECT t0.id AS id_1, t0.name AS name_2, t0.color_code AS color_code_3, t0.user_id AS user_id_4 FROM uv_support_label t0 INNER JOIN uv_tickets_labels ON t0.id = uv_tickets_labels.label_id WHERE uv_tickets_labels.ticket_id = ? [70] []

[2023-07-14 05:19:09] php.CRITICAL: Fatal Error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 199233536 bytes) {"exception":"[object] (Symfony\Component\Debug\Exception\OutOfMemoryException(code: 0): Error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 199233536 bytes) at /var/www/html/vendor/symfony/serializer/Encoder/JsonEncode.php:53)"} []

dev.log file error, "There are no 'uncaught' exceptions in the last request of the dev.log file. postman status : 500 Internal Server Error

manukbt commented 1 year ago

@Komal-sharma-2712 waiting for replay...

komal-sh-27 commented 1 year ago

We are not able to reproduce this issue. Can you please share a screen video for this issue. At this moment, we are closing this issue. You can reply on the same thread.

Thanks and Regards, Uvdesk Team