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uvdesk / community-skeleton

UVdesk Opensource Community Helpdesk Project built for all to make a Full Ticketing Support System along with many more other features.
https://www.uvdesk.com
MIT License
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Apple / iCloud Mail Reply Causing New Ticket to Generate #688

Closed kylebial0 closed 8 months ago

kylebial0 commented 11 months ago

Description

I am receiving a very similar issue to #650, but it does not involve CC/BCC. This issue is caused when there is a reply from an end user who is using apple mail.

The end user had been using apple mail for their gmail account on an iPad. I was able to reproduce this issue on my end.

I had gone through the previously closed issues, but did not see anyone specifically mention the Apple mail application being the root cause of this issue, only the @mac.com domain (which was also likely using apple mail???)

How to reproduce

On apple iPad, open the mail app that is logged in with a gmail account Reply to the email, and do not put anyone in CC / BCC Send the reply A new ticket will be created in UVdesk that shows the original email that they are responding to, image below (redacted) image

Possible Solution I have not found a solution to this issue. From what I can tell, gmail, outlook, and outlook for web work as you would expect. I do not have other Apple devices, so I am unable to test on the mac version of mail.

komal-sh-27 commented 11 months ago

@kylebial0,

Can you please share a .eml file for your received emails (Ticket generated email) and also you have reply email from mail side. We need to check the both emails .eml file.

Please share the both emails .eml file on our support panel from here.

komal-sh-27 commented 8 months ago

At this moment, we are closing this issue. If you have further any query or doubt then you can reply on the same issue thread. Also, you can create ticket on our support panel from here.

Thanks and Regards Uvdesk Team