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uvdesk / community-skeleton

UVdesk Opensource Community Helpdesk Project built for all to make a Full Ticketing Support System along with many more other features.
https://www.uvdesk.com
Open Software License 3.0
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downloading attachments from the customer page error #710

Open mkdirs2 opened 1 year ago

mkdirs2 commented 1 year ago

Bug report

downloading attachments from the customer page error

Issue Description

When a customer attaches a file, this file can be downloaded by the agent and the customer But when the agent responds to the ticket and attaches a file, it is only possible for the admin to download it. if the customer attempts to download it, he will be redirect to the admin login page. i try this but not help https://forums.uvdesk.com/topic/2177/uvdesk-open-attachment-in-ticket-no-route-found-for/2 Version v1.1.3; Core Version v1.1.4

the customer panel is cp and the admin panel is ap

so when customer add attachments the link will be like this http://aaa.com/public/en/cp/ticket/download/8 when agent replay and add attachments to customer ticket the link for admin attachment be like this http://aaa.com/public/en/ap/ticket/download/9

so when the customer try to download the agent attachment the browser redirect to agent login panel

update: I have now discovered that after the agent adds attachments to the ticket Then when the customer responds again and attaches a file to agent. After that, the customer also cannot see his attachment because the address also turns to the admin page

mkdirs2 commented 11 months ago

hello any one there

PeopleInside commented 9 months ago

Hi @mkdirs2 thanks for this report. BUG confirmed. I was not able to reproduce in the demo that is an old version, I was able to reproduce on the latest version of UVdesk.

Currently development of Open Source seems to be on hold. I don't know when and if they will resume it.

This is a very bad bug. Thanks again for your report and let me know about this issue.