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uvdesk / community-skeleton

UVdesk Opensource Community Helpdesk Project built for all to make a Full Ticketing Support System along with many more other features.
https://www.uvdesk.com
MIT License
7.15k stars 449 forks source link

downloading attachments from the customer page error #710

Open mkdirs2 opened 7 months ago

mkdirs2 commented 7 months ago

Bug report

downloading attachments from the customer page error

Issue Description

When a customer attaches a file, this file can be downloaded by the agent and the customer But when the agent responds to the ticket and attaches a file, it is only possible for the admin to download it. if the customer attempts to download it, he will be redirect to the admin login page. i try this but not help https://forums.uvdesk.com/topic/2177/uvdesk-open-attachment-in-ticket-no-route-found-for/2 Version v1.1.3; Core Version v1.1.4

the customer panel is cp and the admin panel is ap

so when customer add attachments the link will be like this http://aaa.com/public/en/cp/ticket/download/8 when agent replay and add attachments to customer ticket the link for admin attachment be like this http://aaa.com/public/en/ap/ticket/download/9

so when the customer try to download the agent attachment the browser redirect to agent login panel

update: I have now discovered that after the agent adds attachments to the ticket Then when the customer responds again and attaches a file to agent. After that, the customer also cannot see his attachment because the address also turns to the admin page

mkdirs2 commented 7 months ago

hello any one there

PeopleInside commented 5 months ago

Hi @mkdirs2 thanks for this report. BUG confirmed. I was not able to reproduce in the demo that is an old version, I was able to reproduce on the latest version of UVdesk.

Currently development of Open Source seems to be on hold. I don't know when and if they will resume it.

This is a very bad bug. Thanks again for your report and let me know about this issue.