search

uvdesk / core-framework

UVDesk Community Helpdesk Core Framework Bundle providing the core essential functionalities and integration tools to easily integrate any other community helpdesk packages.
https://www.uvdesk.com
MIT License
60 stars 50 forks source link

Create New Ticket in UvDesk #199

Closed sbonzanni closed 4 years ago

sbonzanni commented 5 years ago

When I create a new ticket, I generate a new Customer. Can this be avoided?

papnoisanjeev commented 5 years ago

Hello sbonzanni,

In UVDesk we have Ticketing system in which we need to resolve customer query and concern. If someone is creating a ticket with a new email then he will be treated as a customer and his account will be created.(only once with a new email Id) as it is a basic procedure. we need to reply to the customer on the ticket so we need the information of the customer.

For any query or doubts you can raise a support ticket on support@uvdesk.com