Uvdesk mail configure error

[jaganpandya]

Hi All, i have opensource uvdesk. uvdesk installed in windows and as per youtube video i done all the setting but i cannot get the email from the gmail as ticket in my uvdesk. see the image i uploaded. it shows the successfully done but ticket is not open. Please guide me what can i do for this.

[vaishaliwebkul]

Hi @jaganpandya, please show the uvdesk.yaml file for site_url

[jaganpandya]

Hi, @vaishaliwebkul

Thanks for the reply here i attach uvdesk.yaml file. please check it and guide me for the same. Thank you

[jaganpandya]

Please check this and guide me for the same.

Thank you

On Tue, 26 Nov 2019 at 19:31, vaishaliwebkul notifications@github.com wrote:

Hi @jaganpandya https://github.com/jaganpandya, please show the uvdesk.yaml file for site_url

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/uvdesk/core-framework/issues/273?email_source=notifications&email_token=AN4GAVVN7ZGNLUDJ45C3YA3QVUT5PA5CNFSM4JRYJMP2YY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEFGDHMA#issuecomment-558642096, or unsubscribe https://github.com/notifications/unsubscribe-auth/AN4GAVQAAO56G5LKWYYG3QTQVUT5PANCNFSM4JRYJMPQ .

[vaishaliwebkul]

please attach the file again as we didn't get it, or also you can share the screenshots.

[jaganpandya]

Please check this file i converted it in .txt file. so,please guide me for this.

uvdesk.txt

[vaishaliwebkul]

Always keep the site_url accessible to the project's public folder without slash / at the end of the url

update the url inside uvdesk.yaml as mention below:

site_url: 'localhost/localhost/uvdesk/uvdesk-community-v1.0.5/public'

Next, clear cache: php bin/console c:c Now, run mailbox refresh command: php bin/console uvdesk:refresh-mailbox xyz@domain.com

[papnoisanjeev]

@jaganpandya Most probably your site url should be. site_url: http://localhost/uvdesk/uvdesk-community-v1.0.5/public

Clear your project cache after this: php bin/console c:c

If you still face problem then go to your project root directory find: vendor->uvdesk->automation-bundle->mailbox-component->RefreshMailboxCommand.php

Open RefreshMailboxCommand.php file find pushMessage() function and dump($curlResponse); die; and debug what problem you are facing and let us know curl response.

[jaganpandya]

i done @vaishaliwebkul and @papnoisanjeev i got the below error. i attach this file.

[papnoisanjeev]

@jaganpandya Please check if your Imap Extension is enabled or not.

Check these links too. https://stackoverflow.com/questions/48179146/attempted-to-call-function-imap-open-from-namespace https://www.php.net/manual/en/function.imap-open.php

[jaganpandya]

i done already below both the option.

Gmail less secured app config
Imap for gmail.

i got the below error screenshot is here.

[vaishaliwebkul]

@jaganpandya

it looks error calls as IMAP found invalid credentials of your mailbox. try with enter valid #email id and #password in uvdesk_mailbox.yaml,swiftmailer.yaml. also, verify the less secure app must be enabled.

[papnoisanjeev]

@jaganpandya

If still you face problem, please create a support ticket on https://support.uvdesk.com/en/customer/create-ticket/

We will provide you the best possible support.

[jaganpandya]

i am using gmail email id and done imap setting in gmail and also on less secure app. error in file refreshmailboxcommand file where imap_open() is used. plese guide me. what can i do now? plese send me the stting for swiftmailer,mailbox and email setting. may i forgot something in this. please guide.
Attempted to call function "imap_open" from namespace "Webkul\UVDesk\MailboxBundle\Console". this is the error i got. thank you

[vaishaliwebkul]

To operating this error, please browse to the info.php and search for imap.ini in additional .ini files parsed if it is not there, it means that PHP is not listening to the IMAP module. Please do the following mention below points:-

• dump() function in RefreshMailboxCommand.php, if exist please remove

• search for IMAP in info.php file, it should exist or enabled.

• Restart apache service httpd -k restart

Now, please execute the refresh mailbox command again.

[vaishaliwebkul]

@jaganpandya Your query has been resolved in our support panel, so we are closing this ticket.

[rcpearcentu]

Solution:

Attempted to call function "imap_open" from namespace "Webkul\UVDesk\MailboxBundle\Console".

We found a solution:

 I cant explain how this fixes the problem but it did seem to.

despite PHP reporting that imap extension is installed and me confirming it works by running a test script in the browser it wasnt working on the command line. So,basically reinstalled imap and dependancy php-curl (See below the steps for Linux but i would imagine the same principle should work for Windows. The odd thing is those extensions were installed - so maybe it was an update that was required. my guess is the browser may be running php 7.3 (IMAP works for the browser) but the command line is using php 7.4 which didnt have imap and curl extensions installed. I ended up with two versions of php quite by accident - i dont know how 7.4 got on my server

sudo apt install php-imap 463 sudo phpenmod imap 464 sudo apt update 465 sudo apt 467 sudo apt upgrade -y 468 sudo reboot 469 sudo apt update 470 sudo apt upgrade 471 sudo apt autoremove 472 sudo reboot 477 sudo add-apt-repository ppa:ondrej/php 478 sudo apt-get update 479 sudo apt-get install php-curl

[papnoisanjeev]

@rcpearcentu

my guess is the browser may be running php 7.3 (IMAP works for the browser) but the command line is using php 7.4

Glad to know that you found your issue. Exactly, It was the reason behind this issue.

[emtized]

Same Problem with php 7.2

[Akila1996522]

What is this error and how to solve this error?

[komal-sh-27]

@Akila1996522 ,

As per shared your screenshots looks like refresh email address: no such mailbox. Please verify once your email address and also saved setting again with correct email in mailbox configuration setting.

Kind Respects Uvdesk Team