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uvdesk / core-framework

UVDesk Community Helpdesk Core Framework Bundle providing the core essential functionalities and integration tools to easily integrate any other community helpdesk packages.
https://www.uvdesk.com
MIT License
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Getting error during ticket assignment to an agent #283

Closed jkjn-tech closed 4 years ago

jkjn-tech commented 4 years ago

Description
I am getting error when assigning newly created ticket to an agent

How to reproduce
Create new ticket - click and assign ticket to an agent in the right panel.

uvdesk error msg during Agent assignment.docx

vaishaliwebkul commented 4 years ago

Hello jkjn-tech, Thanks for notifying this bug

let us know whether you are able to reproduce the same issue while an assignment of a group or team??

papnoisanjeev commented 4 years ago

@jkjn-tech

Open your project and locate path: vendor->uvdesk->core-framework->services->Ticketservice.php

Open TicketService.php and replace its code by current code.

Get current code of TicketService.php from url given below. https://github.com/uvdesk/core-framework/blob/master/Services/TicketService.php

and replace old code by copy and paste current in your TicketService.php

Note: The issue already fixed and will reflect in Next Release of community-skeleton.(https://github.com/uvdesk/community-skeleton)

jkjn-tech commented 4 years ago

Thanks Vaishali & Sanjeev.

Changed TicketService.php code as suggested. Now individual assignment does not throw error but Team and Group assignments throw error (screen shot attaached).

uvdesk_Assignment_Group_Team error.docx

Please help resolve this.

papnoisanjeev commented 4 years ago

@jkjn-tech

Clear your project cache by command: php bin/console c:c

Hard refresh your site and make a try.

jkjn-tech commented 4 years ago

Thanks when I try the command "php bin/console c:c" getting memory error.

Memeory Error- Cache clear.docx

papnoisanjeev commented 4 years ago

@jkjn-tech

Check here : https://stackoverflow.com/questions/415801/allowed-memory-size-of-33554432-bytes-exhausted-tried-to-allocate-43148176-byte

vaishaliwebkul commented 4 years ago

@jkjn-tech Assignment Issue has been fixed, also regarding memory issue please refer https://github.com/uvdesk/community-skeleton/issues/167

Thanks for notifying this bug! Feel free to reopen this issue! If still not resolved.