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uvdesk / core-framework

UVDesk Community Helpdesk Core Framework Bundle providing the core essential functionalities and integration tools to easily integrate any other community helpdesk packages.
https://www.uvdesk.com
MIT License
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If we are not available ticket number or id on admin and customer panel showing internal server error instead of page not found #487

Closed komal-sh-27 closed 2 years ago

komal-sh-27 commented 2 years ago

Description
If we are not available ticket number showing internal server error instead of page not found

How to reproduce
Step 1: Log in your admin and customer dashboard Step 2: Now click on the ticket option Step 3: Now click on any ticket and open it after changing the URL write any ticket number not available in your admin panel Step 4: Same as customer side follow these steps

Possible Solution
If we are not available to ticket number or id on admin and customer panel should be show page not found like this: image

Additional context
ticket id not save

vipin-shrivastava commented 2 years ago

@Komal-sharma-2712

Fixed, Please check

komal-sh-27 commented 2 years ago

@vipin-shrivastava I have checked this issue but still facing the same problem

I have copied and pasted your updated code into the project but still the same issue and I am also taking a clone of master again and copy-paste the src folder in our project after running this command: php bin/console c:c showing an error 500-prob

komal-sh-27 commented 2 years ago

@vipin-shrivastava I have checked this again now it solved the problem but on the customer, side showing the forbidden page after clicking on the logo

image

vipin-shrivastava commented 2 years ago

@Komal-sharma-2712

Please test on the ubuntu.

komal-sh-27 commented 2 years ago

@vipin-shrivastava I have tested on the ubuntu

PeopleInside commented 2 years ago

For me looks is working.

vipin-shrivastava commented 2 years ago

@PeopleInside @Komal-sharma-2712

Yes, it is working.

komal-sh-27 commented 2 years ago

@vipin-shrivastava I have tested with the new install project of uvdesk with the latest clone from masters: core-framework, support-center-bundle, mailbox-component, and src -> EventListener folder update from here: https://github.com/uvdesk/community-skeleton/blob/master/src/EventListener/ExceptionSubscriber.php

and all have updates in dev mode after changes these files I run this command: php bin/console c:c

After that change in prod mode and again run this command: php bin/console c:c

From the admin side: https://www.loom.com/share/0860ce77fa464005a7d497e70cbd685a

But first, nothing showed like this if copy-paste URL to another tab but now showing forbidden page instead of the login page of member or customer

From customer side: https://www.loom.com/share/5c494cd1a8da48d6bce9866cacece075

Expected output: This is an old project and here if we are log out customer so after copy-paste should be shown customer login page: https://www.loom.com/share/2069d78c5ff543d9a7bdf623d91a46bd