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uvdesk / core-framework

UVDesk Community Helpdesk Core Framework Bundle providing the core essential functionalities and integration tools to easily integrate any other community helpdesk packages.
https://www.uvdesk.com
MIT License
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Variable {%ticket.threadMessage%} does not follow HTML Formatting #502

Open Gill-Bates opened 2 years ago

Gill-Bates commented 2 years ago

I am spending a lot of time to customize my HTML-Template. I am using Inline CSS.

I figured out, that the variable {%ticket.threadMessage%} does not follow the HTML Style.

image

That's because uvdesk wraps the text with <p></p>. In my case: <p>Anbei die Datei.</p>

The variable {%ticket.threadMessage%} should parsed without leading and tailing <p></p>

vipin-shrivastava commented 2 years ago

@Gill-Bates

Thanks, we will check & fix it.

vipin-shrivastava commented 2 years ago

@Gill-Bates

Can you please send a screenshot of your customize HTML-Template?

wolverline commented 2 years ago 
<p>Hello {%user.userName%},</p>
<p>Your ticket #{%ticket.id%} is closed.</p>
<p>Thank you,<br />Support Team</p>

The above displays: Hello {%user.userName%}, Your ticket # 133 is closed. (Just text with no link)