Open Gill-Bates opened 2 years ago
@Gill-Bates
Thanks, we will check & fix it.
@Gill-Bates
Can you please send a screenshot of your customize HTML-Template?
<p>Hello {%user.userName%},</p>
<p>Your ticket #{%ticket.id%} is closed.</p>
<p>Thank you,<br />Support Team</p>
The above displays: Hello {%user.userName%}, Your ticket # 133 is closed. (Just text with no link)
I am spending a lot of time to customize my HTML-Template. I am using Inline CSS.
I figured out, that the variable
{%ticket.threadMessage%}
does not follow the HTML Style.That's because uvdesk wraps the text with
<p></p>
. In my case:<p>Anbei die Datei.</p>
The variable
{%ticket.threadMessage%}
should parsed without leading and tailing<p></p>