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uvdesk / core-framework

UVDesk Community Helpdesk Core Framework Bundle providing the core essential functionalities and integration tools to easily integrate any other community helpdesk packages.
https://www.uvdesk.com
MIT License
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If we download the attachments as a zip, then without extracting the zip opening the file shows an error #579

Open komal-sh-27 opened 2 years ago

komal-sh-27 commented 2 years ago

Description
If we download the attachments as a zip, then without extracting the zip opening the file shows an error

How to reproduce
Step 1: Go to the ticket view and download the attachments as a zip from admin, agent and customer side:

image

Step 2: Now go to the download folder, open this zip file without extracting and open the inner files (word, pdf, excel, ppt, and images):

zip-file-without-extract-files

Step 3: Now extract the downloaded zip file, open the file and here open it without any error.

Possible Solution

If we open the files without the extracted zip should be open the inner files without any error.

komal-sh-27 commented 1 year ago

This issue resolved by added this pull request regarding attachments downloads: https://github.com/uvdesk/core-framework/pull/652