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uvdesk / core-framework

UVDesk Community Helpdesk Core Framework Bundle providing the core essential functionalities and integration tools to easily integrate any other community helpdesk packages.
https://www.uvdesk.com
MIT License
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In forward option when using the cc option does not contain a cc after submitting a reply #588

Open komal-sh-27 opened 2 years ago

komal-sh-27 commented 2 years ago

Description
In forward option when using the cc option does not contain a cc after submitting a reply

How to reproduce
Step 1: Go to the ticket, click on the forward option and reply send with the cc option

Step 2: Now in the cc option used other non-agent id then enter this time will show this email is in cc:

image

Step 3: After submitting the reply shown in BCC :

image

Possible Solution

If we use the forward with cc option with non-agent email id should be saved as a CC, not a BCC.