UVDesk Community Helpdesk Core Framework Bundle providing the core essential functionalities and integration tools to easily integrate any other community helpdesk packages.
Description
When creating a prepared response from the agent side should not be shown on the admin side
How to reproduce
Step 1: Create a prepared response from the agent side:
Step 2: Now check on the admin side here showing these prepared responses instead of hiding:
Possible Solution
If we create a prepared response from the agent side so should not be shown on the agent side because on the agent side not available group and team sharing option
Description
When creating a prepared response from the agent side should not be shown on the admin side
How to reproduce
Step 1: Create a prepared response from the agent side:
Step 2: Now check on the admin side here showing these prepared responses instead of hiding:
Possible Solution
If we create a prepared response from the agent side so should not be shown on the agent side because on the agent side not available group and team sharing option