When creating a ticket from the admin side so not go to mail from the customer side and also not working response performing option

[komal-sh-27]

Description
When creating a ticket from the admin side so not go to mail from the customer side and also not working response performing option

How to reproduce
Step 1: Install the project and set up the swift mailer, mailbox, and email settings Step 2: Now create a ticket from the admin side Step 3: Check the customer email here received only one email for customer account confirmation mail not received ticket-generated mail and also did not receive to the admin side (Regarding response performing agent email)

Step 4: Now check created ticket here is not performed assign an agent response performing:

Note:

• If creating a ticket from the customer dashboard and email side so email receive to customer email side "created a new ticket"

• If creating a ticket from the admin side do not receive an email to admin and also customer-side with not assign an agent response performing.

Possible Solution
If we create a ticket from the admin side so here should show and assign a response-performing agent and also receive mail on the agent and customer email side regarding ticket created mail.

There should be worked this workflow properly:

[grycroft]

This is related to https://github.com/uvdesk/core-framework/issues/618 The dump on an undefined variable referenced here stops the workflow running. As stated this is fixed in master but not on the latest release.

[komal-sh-27]

Thanks for updating, we will try fixed it in the next release.