UVDesk Community Helpdesk Core Framework Bundle providing the core essential functionalities and integration tools to easily integrate any other community helpdesk packages.
Description
In spam settings: If email added in spam so should not be ticket created from the admin end
How to reproduce
Step 1: Added an email in spam settings and save:
Step 2: Now ticket created from admin and agent end from dashboard, after that ticket created successfully instead of shows a warning "Warning! Can't create ticket, given email is blocked by admin.":
Possible Solution
If we create a ticket from admin/agent end with added an email in spam settings option then ticket should not be created. Also, shows a warning like this "Warning! Can't create ticket, given email is blocked by admin.":
Description
In spam settings: If email added in spam so should not be ticket created from the admin end
How to reproduce
Step 1: Added an email in spam settings and save:
Step 2: Now ticket created from admin and agent end from dashboard, after that ticket created successfully instead of shows a warning "Warning! Can't create ticket, given email is blocked by admin.":
Possible Solution
If we create a ticket from admin/agent end with added an email in spam settings option then ticket should not be created. Also, shows a warning like this "Warning! Can't create ticket, given email is blocked by admin.":
https://prnt.sc/gZfvK4lAcgsz