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uvdesk / core-framework

UVDesk Community Helpdesk Core Framework Bundle providing the core essential functionalities and integration tools to easily integrate any other community helpdesk packages.
https://www.uvdesk.com
MIT License
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Apple / iCloud Mail Reply Causing New Ticket to Generate #685

Closed kylebial0 closed 1 year ago

kylebial0 commented 1 year ago

Description

I am receiving a very similar issue to #607, but it does not involve CC/BCC. This issue is caused when there is a reply from an end user who is using apple mail.

The end user had been using apple mail for their gmail account on an iPad. I was able to reproduce this issue on my end.

I had gone through the previously closed issues, but did not see anyone specifically mention the Apple mail application being the root cause of this issue, only the @mac.com domain (which was also likely using apple mail???) How to reproduce

  1. On apple iPad, open the mail app that is logged in with a gmail account
  2. Reply to the email, and do not put anyone in CC / BCC
  3. Send the reply
  4. A new ticket will be created in UVdesk that shows the original email that they are responding to, image below (redacted) Screenshot 2023-08-01 143401 Possible Solution
    I have not found a solution to this issue. From what I can tell, gmail, outlook, and outlook for web work as you would expect. I do not have other Apple devices, so I am unable to test on the mac version of mail.

Additional context

komal-sh-27 commented 1 year ago

@kylebial0,

You have created a duplicate issue. Here is your reported same issue. So we are closing this issue.

Thanks and Regards Uvdesk Team