kudos dashboard total count not update

[tyvince]

Description

kudos report dashboard have been rate of the ticket, but on the dashboard ,not reflect the total count

Additional context

[komal-sh-27]

@tyvince

Let us know, In given kudos list all tickets are status is closed or some tickets are in resolved, pending, answered, or spam status.

Thanks and Regards Uvdesk Team

[tyvince]

all status are closed

[komal-sh-27]

@tyvince

Thanks for the update here. This issue is already known so we have already commit for this issue. But it will be reflect in the future release.

If you want fix this issue so you will be some changes in your project. Please follow the below steps:

Step 1: Open this file TicketRatingRepository.php under your project follow the below path:

your-project-folder-name/vendor/uvdesk/core-framework/Repository/TicketRatingRepository.php

Step 2: Now comment the mentioned below line in public function getRatingByStarCount :

->andwhere('t.status != 5')

to

// ->andwhere('t.status != 5')

Step 3: Now clear cache of your project run the below command in your project root directory:

$ php bin/console c:c

For more reference you can follow this commit id.

I hope this solution resolve your issue. If you have still facing the same issue then let us know.

Thanks and Regards Uvdesk Team