When create a new ticket from email side with add a cc after that refresh mailbox showing an error

[komal-sh-27]

Description
When create a new ticket from email side with add a cc after that refresh mailbox showing an error

How to reproduce

Issue 1:

Step 1: Go to the email and add a cc from email end like this:

Step 2: Now refresh mailbox and here shows an error like this:

"Warning: array_merge(): Expected parameter 2 to be an array, string given"

Step 3: After fetching mailbox showing an error but also fetch tickets on admin dashboard and click on ticket for view showing an error like this:

"Impossible to access an attribute ("createdAt") on a null variable."

On Admin Panel:

On Customer Panel:

Issue 2:

Step 4: If we have add cc in reply from mail end then also showing a same error here

but mail reply not fetching on dashboard in ticket thread. Every time shows this error when we fetch mailbox.

Possible Solution

If we have added a cc from email side then should be add as a collaborator in tickets. Also, ticket view page should be work instead of shows error

[cableriassupport]

Hello, We have the same problem.. is there any solution?