dashboard kudos not show count score

[chonnuchajo]

why system not show count score

[komal-sh-27]

@chonnuchajo

Let us know, In given kudos list all tickets are status is closed or some tickets are in open, resolved, pending, answered, or spam status.

If ticket status is closed. If you want fix this issue so you will be some changes in your project. Please follow the below steps:

Step 1: Open this file TicketRatingRepository.php under your project follow the below path:

your-project-folder-name/vendor/uvdesk/core-framework/Repository/TicketRatingRepository.php

Step 2: Now comment the mentioned below line in public function getRatingByStarCount :

->andwhere('t.status != 5')

to

// ->andwhere('t.status != 5')

Step 3: Now clear cache of your project run the below command in your project root directory:

$ php bin/console c:c

For more reference you can follow this commit id.

I hope this solution resolve your issue. If you have still facing the same issue then let us know.

[chonnuchajo]

@chonnuchajo

Let us know, In given kudos list all tickets are status is closed or some tickets are in open, resolved, pending, answered, or spam status.

If ticket status is closed. If you want fix this issue so you will be some changes in your project. Please follow the below steps:

Step 1: Open this file TicketRatingRepository.php under your project follow the below path:

your-project-folder-name/vendor/uvdesk/core-framework/Repository/TicketRatingRepository.php

Step 2: Now comment the mentioned below line in public function getRatingByStarCount :

->andwhere('t.status != 5')

to

// ->andwhere('t.status != 5')

Step 3: Now clear cache of your project run the below command in your project root directory:

$ php bin/console c:c

For more reference you can follow this commit id.

I hope this solution resolve your issue. If you have still facing the same issue then let us know.

it's good. thank so much

[komal-sh-27]

@chonnuchajo ,

Thanks for the updated here. Now we are closing this issue. If you have further any query then you can reply on the same thread.

Kind Respects, Uvdesk team