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uvdesk / mailbox-component

The Mailbox component provides tools that allows your helpdesk to process tickets from multiple email sources.
MIT License
22 stars 38 forks source link

When the mailbox refresh so here ticket thread id is the same instead of the ticket dashboard thread id #105

Closed komal-sh-27 closed 1 year ago

komal-sh-27 commented 1 year ago

Description
When the mailbox refresh so here ticket thread id is the same instead of the ticket dashboard thread id

How to reproduce
Step 1: Create a ticket from the mail or dashboard side Step 2: Reply from the mail side in ticket created email template Step 3: Now run the mailbox command and here showing the ticket thread id is the same to the ticket id:

image

Possible Solution
If we run the mailbox command so here should be shown the ticket thread id instead of the ticket id

komal-sh-27 commented 1 year ago

This issue has been resolved now in uvdesk-1.1.3 version, so I am closing this issue:

Screenshot from 2023-06-19 12-18-05