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uvdesk / mailbox-component

The Mailbox component provides tools that allows your helpdesk to process tickets from multiple email sources.
MIT License
22 stars 38 forks source link

Mailbox \ Mailbox Refreshed successfully but no tickets created #53

Closed Fatim671 closed 4 years ago

Fatim671 commented 4 years ago

Hi, I have completed the mailbox configuration in the uvdesk, the php bin/console uvdesk:refresh-mailbox xxxx@xxxxx.com is resulting yet no tickets created. Converting email 61 out of 61. Mailbox refreshed successfully !!!

Please advise, Fatima

papnoisanjeev commented 4 years ago

@Fatim671

Check your site_url in uvdesk.yaml file under config->packages. Update your site URL here.

Fatim671 commented 4 years ago

Thank you papnoisanjeev , should it be a public IP?

Himaniwebkul commented 4 years ago

@Fatim671 It will be the localhost or domain path till public, For example: localhost/folder_name/public For more details, you can refer to this video - https://youtu.be/2KsECEkvuDM

Fatim671 commented 4 years ago

Thank you Himaniwebkul,

It is set as localhost/uvdesk/public yet same issue. Below is my current configuration.

1 2 3 4

papnoisanjeev commented 4 years ago

@Fatim671

Open your project directory and locate path. vendor->uvdesk->mailbox-component->Console->RefreshMailboxCommand.php

OpenRefreshMailboxCommand.php and reach to the  pushMessage() function.

Now check step by step by dumping each step while running the refresh mailbox command.

Here you can check  $curlResponse by dump( $curlResponse); die;

202001205e256198138d4refreshMailbox

If you still you are not able to figure it out create a support ticket or you can directly mail us us at support@uvdesk.com.

 

Fatim671 commented 4 years ago

Hi papnoisanjeev,

Adding the dump gives the below output, what is the false here? image

papnoisanjeev commented 4 years ago

@Fatim671 It means your mails are fetching successfully but when it is converting as a ticket something is wrong here so mails are not converting into tickets. please check step by step by dumping all things like $requestUrl and other things if these are correct or not.

If still facing issue create a support ticket here.