Using latest version of UV Desk - PHP 7.2.
If the same sender sends another ticket with the same subject line and another one already exists - no new ticket is created. This is an issue because for example we have a request type form that sends an email with the same subject - "New Site Request" - and from the same sender - and only the first one got picked up. No alert, error etc is thrown.
This is because in this file - basically if it finds ticket with same subject and same sender - it rejects it. This is wrong behaviour - it should simply create a new ticket.
Using latest version of UV Desk - PHP 7.2. If the same sender sends another ticket with the same subject line and another one already exists - no new ticket is created. This is an issue because for example we have a request type form that sends an email with the same subject - "New Site Request" - and from the same sender - and only the first one got picked up. No alert, error etc is thrown.
This is because in this file - basically if it finds ticket with same subject and same sender - it rejects it. This is wrong behaviour - it should simply create a new ticket.
mailbox-component/Services/MailboxService.php