Emails from same sender with same subject line not created

[slawn]

Using latest version of UV Desk - PHP 7.2. If the same sender sends another ticket with the same subject line and another one already exists - no new ticket is created. This is an issue because for example we have a request type form that sends an email with the same subject - "New Site Request" - and from the same sender - and only the first one got picked up. No alert, error etc is thrown.

This is because in this file - basically if it finds ticket with same subject and same sender - it rejects it. This is wrong behaviour - it should simply create a new ticket.

mailbox-component/Services/MailboxService.php

    if (empty($ticket)) {
        $mailData['threadType'] = 'create';
        $mailData['referenceIds'] = $mailData['messageId'];

        **$ticketSubjectRefrenceExist = $this->searchticketSubjectRefrence($mailData['from'], $mailData['subject']);

        if(!empty($ticketSubjectRefrenceExist)) {
            return;
        }**

        $thread = $this->container->get('ticket.service')->createTicket($mailData);

        // Trigger ticket created event
        $event = new GenericEvent(CoreWorkflowEvents\Ticket\Create::getId(), [
            'entity' =>  $thread->getTicket(),
        ]);

        $this->container->get('event_dispatcher')->dispatch('uvdesk.automation.workflow.execute', $event);
    }

[papnoisanjeev]

@slawn

Updated here.