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uvdesk / mailbox-component

The Mailbox component provides tools that allows your helpdesk to process tickets from multiple email sources.
MIT License
22 stars 38 forks source link

Received Emails not creating/updating tickets #81

Closed cescarsega closed 2 years ago

cescarsega commented 2 years ago

Hello, I'm having issues with the refresh-mailbox. When running this command there are no errors at all and emails are being recognized when being sent, however, they never end up in the ticketing system. Could someone assist? This is the output I get:

  1. Processing uvdesk mailbox configuration.

  2. Opening imap stream...

  3. IMAP stream opened.

  4. Fetching Email collection since 19 October 2021.

  5. Total fetched email -> 1

  6. Starting to convert Emails into Tickets ->

    ============================================= Converting email 1 out of 1. uvdesk_mailbox.txt uvdesk.txt

vipin-shrivastava commented 2 years ago

@cescarsega

Which version of uvdesk are you using? Also, tell me your project URL which you used to run the helpdesk project.

papnoisanjeev commented 2 years ago

@cescarsega

Please check here hope it will help.